As McDonalds prepared to open its first restaurant in the Soviet Union in 1990, the fast food company embarked on a program to train its future staff to smile and thank customers. During the training session one of the young new hamburger restaurant recruits raised his hand and asked the American instructor: “Why should I say thank you? I’m the one with the meat!’
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Andy Hunder: Ukraine’s business community embraces gratitude
Andy Hunder, president of the American Chamber of Commerce in Ukraine at the business association's annual Independence Day picnic in Kyiv on July 1, 2017. in Kyiv.
