About Yuriy Intelehator Articles by Yuriy Intelehator April 4, 2011, 12:43 pm Only royal to greet April 4, 2011, 12:41 pm Only royal to greet Feb. 23, 2011, 12:11 pm Who is our most important customer? Advertisement Dec. 20, 2010, 6:37 pm Customer service ostracized Nov. 22, 2010, 3:50 pm Brain-boosting customer service, or are we clever enough for it? Nov. 2, 2010, 4:27 pm Reasons for customer service? In our bones Oct. 18, 2010, 1:21 pm Customer service. Losing to win. Sept. 28, 2010, 12:43 pm Tougher on staff, softer to customers Sept. 21, 2010, 12:01 pm Valid excuses for lame customer service? None. Sept. 10, 2010, 5:49 pm Do customers best remember worst? Sept. 10, 2010, 5:44 pm Do customers best remember worst? Aug. 31, 2010, 2:42 pm Tragically neglected ‘marketing mix P’ takes heavy toll
