In Japan, there is a famous Zen Buddhist proverb Ichi-go, ichi-e which translates to “One life, One chance, One encounter”. At City Plaza, they have turned this expression to mean “Life-time Partner for Customers” in all daily operations. It is not just a printed slogan, but a mantra of all employees of the official dealer centers of Toyota City Plaza and Lexus City Plaza.
Partnership means constant support of the Customer at any point of car ownership: from choosing a model, test drive, service maintenance to joint activities with customers and their families (such as planting trees, children’s Christmas parties and excursions for schoolchildren).
What is unique about these two City Plazas?
Japanese roots. They are the only dealers in Ukraine with 100% Japanese support from international corporation Sumitomo, which has successfully developed as a leading integrated trading company for over 400 years, based on its global network of offices in 68 countries. Sumitomo’s strong long-term partnership with Toyota brings together these 2 stable, powerful and successful organisations that are committed to developing innovative products with a central ‘Customer First’ approach.
Japanese values. The fusion of these 2 global organizations in Ukraine creates a unique business environment based on Japanese values of High Quality, Customer First, Hospitality and Attention to details. At City Plaza they believe that business should be uncompromising in following its moral values and should build long-term and stable relationships with partners and customers. Sincere relations, honesty and integrity always looking to improve the customer service (Kaizen) are the most important values for “City Plaza” employees.
Ukrainian reality. And as a result, City Plaza can confirm that in over 10 years of business, more than 20 thousand people have become customers that trust its level of quality and professionalism and regularly visit their fully equipped service centers. City Plaza operates with 130 trained employees (most have been working and developing with the company since the day of its foundation) who are dedicated to customer service and to offering real hospitality to each and every customer. The expression of hospitality and having a sincere attitude to the guest in the showroom is called Omotenashi in Japanese. At City Plaza we believe that only by working closely with customers employees can truly understand customers’ needs and provide real Omotenashi and Customer’s satisfaction.
Ichi-go, ichi-e. One life, One encounter, One chance.
Visit the “City Plaza” showrooms and experience the unique Ukrainian-Japanese fusion of hospitality and Customer service in the automotive business.
Toyota City Plaza
24B, Stepan Bandera ave, Kyiv, 04073, Ukraine
Tel: +38 044 492-70-00
cityplaza.toyota.ua
Lexus City Plaza
2A, Mechnikov str, Kyiv, 01601, Ukraine
Tel: +38 044 499-40-09
Fax: +38 044 499-40-08
cityplaza.lexus.ua
